Certificate IV in Telephone Counselling Skills
Description
Provide first point of telephone contact and referral in crisis situations.
This qualification applies to workers who provide support to individuals offering them first point of contact in a crisis situation and referral to a broad range of services.
Occupational titles may include:
* Alcohol and other drugs telephone counselor
* Domestic violence help line telephone counselor
* Gay and Lesbian help line telephone counselor
* Lifeline telephone counselor
* Men's help line telephone counselor
* Telephone counselor
* Youth help line counselor
Requirements
Not applicable.
RPL only. Please contact The Bremer Institute of TAFE on 3817 3000 to register your interest in enrolling this qualification. Please note that prices will vary depending on units chosen to RPL.