A Victorian health care service has embraced workforce management technology to support its nurses.
Melbourne-based Catholic health care service Cabrini Health, which has six campuses and a workforce of almost 1600 nurses, has introduced a roster solution and a single sign-on system to drive efficiency and boost overall performance.
Workforce management solutions company Kronos Australia, which commissioned the Nursing Pulse Check survey revealing that a majority of Australian nurses are burnt out and dissatisfied with their jobs, introduced the technology.
The new systems have already delivered benefits, including bolstering nurses’ efficiency and work satisfaction alongside
cost savings and improved patient outcomes.
The rostering solution has delivered more flexible hours, offering longer and shorter shift options, enabling nurses to either maximise their hours in fewer days or opt for school-friendly hours.
In the survey’s report, Cabrini Health program director Peter Bennett said the service had also optimised its nursing workforce around occupancy peaks and troughs.
“For example, identifying where our busy periods are and matching the workforce to the demand,” he said.
“The solution has led to improved satisfaction levels from nurses who are now better able to control their schedules.
“We’re gaining a greater understanding of what the system can do for us, which has increased managers’ enthusiasm for using the system.”
Cabrini chief financial officer Judith Day said nurses completed training sessions and were taught to prepare their own ward rosters, while nurses are also being trained in the introduction of a single sign-on system.
“Further computer training is going to be provided with the introduction of e-prescribing which will have a significant impact on the workflow of nursing staff,” she said.
“The changes have created greater efficiencies across the organisation, provided not only better access to information but consistent interpretation of information which assists management decisions.
“It has reduced manual data handling and therefore reduced errors, especially for payroll,” she said.